Best Practices & Top Tips For Better Interviewing

Best Practices & Top Tips for Quality Results In Taking Statements

After years of studying interviewing from some of the historical “best”, and executing literally thousands of interviews, I have complied some of my Best Practices and Top Tips in order to not only help you get a better result in and from your interviews, but also help increase your ability to asses truth and deception.

Best Practices

  • Have a foundation of some fact(s) as much as possible
  • Develop a policy and protocol to obtain & preserve evidence
  • Identify objective(s) and type of interview
  • Develop a protocol for triggering early interviews follow up
  • Have FCRA/FACTA compliant paperwork on file for internal investigations
  • Have the proper setting and person for the interview (make sure it is legal)
  • Focus less on what is said and more on how it is said: construction vs. message
  • Obtain a written narrative as often as possible before the interview
  • In person is better vs. phone (for most people that do interviews, this is of course based on skill and experience)
  • Avoid a “hit” list of questions that are always asked
  • Ask known factual questions first before asking unknown questions, establish a behavior baseline

    Top Tips

    • Understand motivation in people
    • Be a student of language and behavior
    • Never assume: verify
    • Watch/Listen for changes in speech use, patterns, & behavior
    • Watch/Listen more then write – use recording when legal and possible
    • Build rapport
    • Stop talking & LISTEN/OBSERVE
    • Again, get a written narrative ahead of time before the interview
    • Interview V. Interrogate: permission(s)
    • Spend time laying a foundation of truth
    • Invest interview time into personal information nonrelated to reason(s) for interview
    • ALWAYS REMEMBER: Truth can appear to be deception.